Privacy Policy

The data controller for the data collected via the tradingo.lu website is:

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TradinGo S.à rl
244, rue de Luxembourg
L-8077 Bertrange, Luxembourg
RCS Luxembourg: B272247
Email: Contact@tradingo.lu
Telephone: +352 691 566 760

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For any questions relating to this policy or the processing of your data, you can contact us at the email address above.

We collect the following categories of data, exclusively when you voluntarily interact with our services:

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Data provided directly by you

- When you fill out our contact form: first name, last name, email address, telephone number (optional), nature of your project, and the content of your message.
- When you book a discovery call via Calendly: first name, last name, email address, information shared in the fields of the booking form.
- When you contact us by email or phone: any data you choose to provide to us.

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Data collected automatically

- Technical data: IP address, browser type and version, operating system, pages visited, visit duration, referral source (referrer), date and time of access.
- Cookie data: see the "Cookies" section below.

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We do not collect any sensitive data (health, political opinions, religious beliefs, etc.) in the normal course of our business.

We process your data for the following purposes:

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Responding to your requests (form, email, phone, Calendly)
Legal basis: performance of pre-contractual measures at your request (Article 6.1.b GDPR).

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Managing customer relationships (quotes, project tracking, invoicing, support)
Legal basis: performance of the contract concluded with you (Article 6.1.b GDPR).

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Comply with our legal obligations (accounting, taxation, archiving)
Legal basis: legal obligation (Article 6.1.c GDPR).

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Improving our website and services (anonymized traffic statistics)
Legal basis: legitimate interest (Article 6.1.f GDPR), balanced with your rights.

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Sending you marketing communications (newsletter, news)
Legal basis: consent (Article 6.1.a GDPR), which you can withdraw at any time.

Our site uses cookies to function properly, measure its audience and improve your experience.

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Strictly necessary cookies

Essential for the operation of the site (security, navigation, form submission). They do not require your consent.

Audience measurement cookies

We use audience measurement tools (including Wix Analytics and, where applicable, Google Analytics) to understand how our site is used, anonymously. These cookies are only activated with your consent.

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Third-party cookies

Some services integrated into our site (Calendly, video players, etc.) may place their own cookies. These cookies are governed by the privacy policies of the services concerned.

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You can manage your cookie preferences at any time via the banner on the website, or by configuring your browser to refuse or delete cookies. Refusing certain cookies may affect the website's functionality.

Your data is accessible only to those who need it for the purposes described. It may be transmitted to the following recipients:

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- The TradinGo internal team
- Our technical subcontractors (hosting, management tools, accounting, third-party services necessary for the execution of the contract);
- The competent public authorities, when required to do so by law.

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We never sell your data. We only share it with third parties for commercial purposes if you have expressly consented. Main subcontractors used (non-exhaustive list):

- Wix.com Ltd (website hosting, technical infrastructure)
- Calendly Inc. (appointment management)
- Google LLC (analytical services, if applicable)
- Our professional messaging (email) solution

Some of our subcontractors (Wix, Google, Calendly) may process your data outside the European Union, particularly in the United States. These transfers are governed by appropriate safeguards in accordance with the GDPR.

- Standard contractual clauses adopted by the European Commission;
- Adherence of the relevant service providers to the EU-US Data Privacy Framework, where applicable.

Your data is kept for the following periods:

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- Contact requests and unconverted leads: 3 years from the last contact.
- Clients: for the entire duration of the contractual relationship, then 10 years after the end of the relationship for Luxembourg accounting and tax obligations.
- Cookies: durations vary depending on the type, generally from the session to a maximum of 12 months.
- Commercial prospecting data (newsletter): until you withdraw your consent.

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At the end of these periods, your data is deleted or anonymized irreversibly.

In accordance with the GDPR, you have the following rights regarding your personal data:

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- Right of access: to obtain confirmation that your data is being processed and to receive a copy of it.
- Right of rectification: to have inaccurate or incomplete data corrected.
- Right to erasure (“right to be forgotten”): request the deletion of your data in certain cases.
- Right to restriction of processing: request the suspension of the processing of your data.
- Right to data portability: to receive your data in a structured format and transmit it to another controller.
- Right to object: to object to the processing of your data, in particular for marketing purposes.
- Right to withdraw your consent at any time, where the processing is based on it.
- The right to define guidelines regarding the fate of your data after your death.

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To exercise these rights, please write to us at Contact@tradingo.lu, specifying your request. We will respond within one month.

We implement appropriate technical and organizational measures to protect your data against loss, unauthorized access, disclosure, alteration, or destruction. These measures include, but are not limited to:

- Encryption of communications via HTTPS;
- Hosting with providers compliant with the GDPR;
- Access to data is limited to authorized personnel;
- Regular backups.

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Since no system is infallible, we cannot guarantee absolute security, but we are committed to implementing the best practices in our industry.

This privacy policy may be modified at any time to reflect legal, technical, or organizational changes. The date of the last update is indicated at the top of the page. We encourage you to review it regularly.

For any questions relating to this policy or the exercise of your rights, you can contact us:

By email: Contact@tradingo.lu
By mail: TradinGo S.à rl, 244 rue de Luxembourg, L-8077 Bertrange, Luxembourg
By phone: +352 691 566 760